Effective Date: 28/08/2025

Thank you for shopping at CoverKingSA. We want you to be completely satisfied with your purchase. If you are not happy with your order, this Return & Refund Policy explains how we can assist you.

1. Eligibility for Returns

You may request a return if:

• The product is defective or damaged upon delivery.

• The wrong item was delivered.

• The product is unused, in original packaging, and in the same condition as received.

❌ Items not eligible for return:

• Used or damaged products caused by customer mishandling.

• Earbuds or in-ear accessories that have been opened (for hygiene reasons).

• Items purchased during clearance or final sale.

2. Return Period

• Returns must be requested within 7 days of receiving your order.

• After 7 days, unfortunately, we cannot accept returns or offer refunds.

3. Refund Process

• Once your return is approved and inspected, we will notify you via email.

• Refunds will be processed to your original payment method within 7–10 working days.

• If you paid via Cash on Delivery (COD), refunds will be issued via bank transfer (you must provide banking details).

4. Exchange Policy

• If you received a defective or incorrect item, we will arrange a free replacement.

• Exchanges are subject to stock availability.

5. Shipping Costs

• If the return is due to our mistake (wrong/damaged item), we will cover the shipping cost.

• If the return is due to customer preference (change of mind, wrong order placed), the customer must pay the return shipping fee.

6. How to Request a Return

To initiate a return, please contact us at:

📧 Email: info@coverkingsa.co.za
Subject: Return/Refund Request

Please include:

• Order number

• Reason for return

• Photos of the product (if defective/damaged)

7. Contact Us

If you have any questions regarding our Return & Refund Policy, reach out to us at:

📧 Email: info@coverkingsa.co.za
🌐 Website: https://coverkingsa.co.za